Conditions of Use

About Apparel + Services Orders

• If you need to receive your order by a specific date, please indicate Contact us at info@kuyastudio.com
• Please email all artwork to info@kuyastudio.com after placing your order.
• We will notify you before production begins if items you ordered are out of stock. All notifications are sent via email. Please check your "spam" or "junk" email filters/folders to ensure that any notifications from Kuya Studio are not being blocked . Please check these folders often, as this could cause delays in delivery. 
• Orders for Screen Printing, Embroidery and Vinyl Printing may only be cancelled before we have confirmed receipt of your print-ready artwork via email. After that, a 20% re-stocking fee may apply to the items in your order. No re-stocking fee will apply to the services

.• Orders for Screen Printing, Embroidery and Vinyl Printing will be shipped from our production facility located in San Diego, CA.

About Payment and General Information

• The Kuya Studio customer service staff will make all attempts to contact you with problems or questions regarding your order via email. Please check your "spam" or "junk" email filters/folders often to ensure that any notifications from Kuya Studio are not being blocked. 
• We accept Visa, MasterCard, Cashiers Checks, American Express, purchase orders, personal checks
• All International orders must be paid for via PayPal.

About Returns, Exchanges and Cancellations

• Returns must be authorized by Kuya Studio prior to being sent. Please send an email to info@kuyastudio.com to request return instructions.
• All returns are subject to a 20% restocking fee. 
• Altered or washed garments, including garments embellished by Kuya Studio, are not returnable. 
• Shipping and handling charges for the original order are nonrefundable. 
• Return claims must be made within 15 days of receipt by the customer. 
• Returns must be send via any pre-paid freight carrier. To protect your shipment, please use a carrier that offers shipment tracking services. Kuya Studio cannot be held responsible for un-trackable returns lost during shipment. 
• Please allow up to 2 weeks for your return to be processed and your refund to post to your credit card or PayPal account. You will receive an email after processing is completed.
• All orders are final; Kuya Studio cannot exchange items 
• Undesired items may be returned under our standard return policy as described above, and new items may be ordered through our website. In such a case, the customer will be responsible for all restocking fees and shipping costs.
• Orders may only be cancelled before they have shipped. Once the items have shipped, the full return policy is in effect.

How to order

1. Send your design, information and ideas to info@kuyastudio.com large file transfer USENDIT

2. Review and Approve your Artwork Proof or submit Corrections.

3. Pick up/Receive your Order

Standard Orders will be Completed in 3-5 Work Days. Rush Orders incur additional costs.

File types AI. EPS. PDF. PSD. JPG. TIFF. PNG

Returns:

Please contact us with any inquiries regarding our returns policy

Change Your Order:

Please contact us with any inquiries regarding changes to an order i.e. changing your size, changing the quantity of an item or changing your address. Once an order is placed we cannot guarantee that any changes can be made. After your order has been processed by our warehouse we can no longer cancel or make any changes to your order. 

Shipping:

Please contact us with any inquiries regarding your shipment, shipping cost, estimated delivery times etc. Keep in mind that if you have been issued a tracking number via email you can track your package.

How can I reach someone at Kuyaapparel?